Responsibilities

Main Tasks & Responsibilities (90%)

• Work closely with our partners, customers, and service team internally to provide technical support (Level 1, 2) to our customers and partners
• Manage email, telephone and online inquiries and logging such into the appropriate CRM system, route them to the appropriate people e.g., field engineers, application engineers, R&D,…
• Act as a pro-active member of the global technical support team
• Discuss internally any solution that may solve any technical customer issue
• Execute product upgrade programs with our partners
• Coordinate logistical process for spare parts or upgrade kits
• Develop reports and provide business analysis to the department manager

Side Tasks (10%)

• Manufacture customer benchmark and test parts at our application center
• Support events occasionally (trainings, tradeshow, conferences, seminars, VIP visits) held by INTAMSYS or our sales partners regionally

Requirements

• Bachelor’s or master’s degree in engineering is preferred, technical education is beneficial
• Hands-on experience in B2B Additive Manufacturing solutions or 3D printing systems is preferred, knowledge of polymers and/or FFF technology is beneficial
• Experience with using 3D software, such as Autodesk Fusion360, Solidworks, Cura, or others is a plus
• Knowledge of using CRM Systems e.g., Salesforce is a plus
• Fluent in English in writing and speaking. Fluency in German or Chinese or any other European language is highly beneficial
• Excellent presentation, demonstration, and communication skills
• Sound business acumen
• ‘People’ person with open, ‘can do’ attitude
• Teamplayer in a multicultural environment
• Must be organized, detail oriented, excellent problems solving skills and the ability to work independently
• Office based position, occasional travel maybe required (tradeshows, events)